1 Introduction
Tealive88 ("the Platform", "we", "us", "our") operates an English-language online casino and sports betting service designed for the Malaysian market. We take the privacy and security of our members' personal data seriously, and this Privacy Policy sets out the principles and practices that govern how we handle personal information across the Tealive88 platform.
This Privacy Policy applies to all personal data collected from you when you: visit or browse the Tealive88 website; register and maintain a member account; make deposits or request withdrawals; participate in games, sports betting, or promotions; contact our customer support team; or otherwise interact with the Tealive88 platform.
By registering an account with Tealive88 or otherwise providing us with your personal data, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, storage, and use of your personal information as described herein. If you do not agree with the terms of this Privacy Policy, you must not register or continue to use the Tealive88 platform.
This Privacy Policy should be read alongside our Terms & Conditions. Both documents together form the complete agreement governing your use of the Tealive88 platform.
2 Definitions
For the purposes of this Privacy Policy, the following definitions apply:
Any information relating to an identified or identifiable natural person — including but not limited to name, identification number, phone number, email address, location data, and online identifiers.
Any operation performed on personal data, whether or not by automated means, including collection, recording, storage, adaptation, retrieval, use, disclosure, erasure, or destruction.
The entity that determines the purposes and means of processing personal data. For the purposes of this policy, Tealive88 acts as the Data Controller in respect of all member personal data collected through the platform.
A third party that processes personal data on behalf of the Data Controller under a contractual arrangement. Tealive88 engages Data Processors for payment processing, identity verification, and platform infrastructure services.
Any natural person who has registered an account on the Tealive88 platform or who provides personal data to Tealive88 through any means.
A subset of personal data accorded heightened protection, including identity document numbers (such as MyKad NRIC), financial account details, and KYC verification documents.
3 Data Controller
Tealive88 is the Data Controller responsible for the personal data collected and processed through the platform accessible at tealive88.cam. As Data Controller, we determine what personal data is collected, the purposes for which it is processed, and the safeguards in place to protect it.
If you have any questions, concerns, or requests relating to your personal data, you may contact our Data Protection contact point through the channels listed in Section 17 of this policy. We commit to responding to all data-related inquiries within a reasonable timeframe.
4 Personal Data We Collect
Tealive88 collects the following categories of personal data from members and prospective members:
4.1 Registration and Identity Data
- Full legal name as it appears on your identification document
- Date of birth (to verify minimum age of 21)
- Gender (optional, where provided)
- Residential address including city and postcode
- Email address
- Mobile phone number (used for OTP verification and 2FA)
- Username and encrypted password
4.2 Identity Verification (KYC) Data
- Copy of government-issued photo identification (e.g., Malaysian MyKad, passport)
- Proof of residential address (e.g., utility bill, bank statement)
- Selfie or facial recognition image where required for liveness verification
- Source of funds documentation where requested
4.3 Financial and Transaction Data
- Payment method identifiers (e-wallet account reference, bank account details)
- Deposit history including amounts, dates, and payment channels used (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, Hong Leong)
- Withdrawal requests, amounts, destinations, and processing status
- Bonus claims and redemption history
4.4 Gaming and Betting Activity Data
- Games played, wagers placed, bets settled, and outcomes
- Session duration and frequency of platform access
- Responsible gambling tool usage (deposit limits, session timers, self-exclusion records)
- Bonus wagering progress and completion
4.5 Technical and Device Data
- IP address and geolocation data (country/region level)
- Device type, operating system, and browser type
- Session identifiers and authentication tokens
- Platform interaction logs including pages visited and features used
4.6 Communication Data
- Live chat transcripts and support ticket correspondence
- Email communications with our support team
- Feedback, complaints, and dispute records
5 How We Collect Your Data
Tealive88 collects personal data through the following means:
- Directly from you — when you complete the registration form, submit KYC documents, make a deposit, contact support, or update your account settings
- Automatically — through cookies, web beacons, and server logs as you navigate and interact with the platform
- From payment providers — transaction confirmation data returned by e-wallet and banking partners including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX
- From identity verification services — document authenticity and biometric matching results returned by our contracted KYC service providers
- From fraud and security systems — device fingerprinting, risk scoring, and suspicious activity alerts from third-party security platforms engaged by Tealive88
6 Legal Basis for Data Processing
Tealive88 processes your personal data on the following legal grounds:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract — necessary to provide the service you have signed up for |
| Identity verification (KYC) | Legal obligation — required by applicable gaming and anti-money laundering regulations |
| Payment processing | Performance of contract — necessary to process deposits and withdrawals in MYR |
| Fraud prevention and security | Legitimate interests — protecting the platform and our members from fraud and abuse |
| Responsible gambling monitoring | Legal obligation and legitimate interests — player protection requirements |
| Marketing communications (where applicable) | Consent — only where you have opted in to receive promotional communications |
| Analytics and platform improvement | Legitimate interests — improving platform performance and user experience |
| Regulatory compliance and reporting | Legal obligation — compliance with applicable gaming and financial regulations |
7 How We Use Your Personal Data
Tealive88 uses the personal data we collect for the following purposes:
7.1 Account and Service Delivery
To create and administer your member account; to verify your identity and age eligibility (21+); to process deposits and withdrawals via your selected payment method; to provide access to casino games, live dealer tables, and sportsbook markets; and to administer bonuses and loyalty rewards under the Tealive88 VIP Programme.
7.2 Security and Fraud Prevention
To detect, investigate, and prevent fraudulent transactions, account abuse, bonus exploitation, money laundering, and other prohibited conduct as defined in our Terms and Conditions. This includes automated risk scoring, device fingerprinting, and account activity monitoring.
7.3 Regulatory Compliance
To fulfil our obligations under applicable international gaming regulations, anti-money laundering (AML) requirements, and know-your-customer (KYC) standards. This includes retaining transaction records for the periods required by applicable regulations and cooperating with any authorised regulatory or law enforcement inquiries.
7.4 Customer Support
To respond to your support queries via live chat, WhatsApp, and email; to maintain records of support interactions for quality assurance purposes; and to resolve account disputes and complaints in a fair and timely manner.
7.5 Responsible Gambling
To monitor gaming and betting patterns that may indicate problem gambling behaviour; to enforce self-exclusion, deposit limits, and loss limits set by you or applied by Tealive88 in the interests of player welfare; and to provide appropriate intervention and support resources where required.
7.6 Platform Improvement and Analytics
To analyse aggregated usage data to improve platform performance, game selection, user interface design, and mobile experience. Analytics data is processed in anonymised or pseudonymised form where possible.
7.7 Communications
To send you transactional notifications related to your account (deposit confirmations, withdrawal updates, security alerts, bonus credits). To send you promotional communications and offers where you have provided consent. You may withdraw consent to marketing communications at any time through your account settings.
8 Data Sharing & Disclosure
Tealive88 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share your personal data only in the following circumstances:
8.1 Payment Service Providers
We share the minimum necessary data with our payment partners — including Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, RHB, and Hong Leong — solely for the purpose of processing your deposits and withdrawals. These providers operate under their own privacy policies and are bound by contractual data processing agreements with Tealive88.
8.2 Identity Verification Providers
KYC document verification is carried out by contracted identity verification service providers. Your identity documents and biometric data are transmitted to these providers in encrypted form and are used solely for the purpose of verifying your identity and age eligibility.
8.3 Fraud Prevention and Security Services
We share relevant technical data (IP address, device identifiers, transaction patterns) with fraud prevention and cybersecurity service providers who assist us in protecting the platform and its members from fraudulent activity.
8.4 Regulatory and Law Enforcement Authorities
We may disclose personal data to applicable regulatory authorities, law enforcement agencies, or courts of competent jurisdiction where required to do so by law, court order, or regulatory directive. We will notify you of any such disclosure where we are legally permitted to do so.
8.5 Corporate Transactions
In the event of a merger, acquisition, restructuring, or sale of all or part of Tealive88's business, personal data held by Tealive88 may be transferred to the acquiring entity as part of the transaction. Members will be notified of any such transfer and given the opportunity to exercise their data rights prior to the transfer taking effect.
9 Cookies & Tracking Technologies
Tealive88 uses cookies and similar tracking technologies on the platform to provide essential functionality, maintain session security, and gather anonymised usage analytics. The following categories of cookies are used:
- Essential Cookies: Required for the platform to function. These include session authentication tokens, security cookies, and platform preference settings. These cannot be disabled without impairing the functionality of the platform.
- Analytical Cookies: Used to collect anonymised information about how members use the platform — pages visited, session duration, and feature interactions. This data helps us improve platform performance and user experience.
- Functionality Cookies: Remember your preferences such as language selection and display settings so you do not have to re-enter them on each visit.
- Security Cookies: Support fraud detection, device recognition for 2FA purposes, and suspicious activity monitoring.
You may manage cookie preferences through your browser settings. Disabling certain cookies may affect the performance and functionality of the Tealive88 platform. Tealive88 does not use cookies to serve third-party advertising on the platform.
10 Data Retention
Tealive88 retains personal data for as long as is necessary to fulfil the purposes for which it was collected and to comply with applicable legal, regulatory, and contractual obligations. The following general retention periods apply:
- Active account data: Retained for the duration of the account's existence on the platform
- KYC and identity verification records: Retained for a minimum of five (5) years following account closure, as required by applicable AML regulations
- Transaction and financial records: Retained for a minimum of five (5) years following the date of the relevant transaction
- Support communications: Retained for two (2) years from the date of the interaction
- Marketing consent records: Retained for three (3) years from the date of consent or until withdrawn, whichever is earlier
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures. Some data may be retained for longer periods where required by law or where Tealive88 has a legitimate continuing interest (such as ongoing dispute resolution or regulatory investigation).
11 Data Security
Tealive88 implements appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
- 256-bit SSL/TLS encryption on all data transmissions between your browser and the Tealive88 platform
- Encrypted storage of sensitive personal data including KYC documents and payment identifiers at rest
- Two-factor authentication (2FA) available for all member accounts to prevent unauthorised login
- Access controls restricting staff access to personal data on a strict need-to-know basis
- Regular security audits and penetration testing of platform infrastructure
- Incident response procedures for detecting, containing, and reporting data security incidents within required timeframes
While Tealive88 employs robust security practices, no system is entirely immune to risk. You are also responsible for maintaining the security of your own account credentials, including your password and 2FA device. Please notify us immediately at [email protected] if you suspect any unauthorised access to your account.
Tealive88 will never ask you to share your password or one-time passcode (OTP) with any member of staff. Any communication claiming to be from Tealive88 and requesting your password should be treated as fraudulent.
12 International Data Transfers
As an internationally licensed online platform, Tealive88 may transfer certain categories of personal data to service providers and infrastructure partners located outside Malaysia. Where such transfers occur, Tealive88 ensures that appropriate safeguards are in place to protect your data, including contractual data processing agreements that bind the recipient to data protection standards equivalent to those applied by Tealive88.
Transfers related to payment processing are limited to the minimum data necessary and are conducted in compliance with the security requirements of the respective Malaysian payment network (DuitNow, FPX, and e-wallet providers).
13 Your Data Rights
As a data subject, you have the following rights in relation to the personal data Tealive88 holds about you. To exercise any of these rights, please contact our support team using the contact details in Section 17.
Right of Access
You have the right to request a copy of the personal data that Tealive88 holds about you, along with information about how it is being processed. We will respond to access requests within 30 days of receipt.
Right to Rectification
If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Some corrections may require supporting documentation (such as an updated identification document).
Right to Erasure
You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where processing is unlawful. This right is subject to our legal obligations to retain data under applicable regulations, which may take precedence.
Right to Restrict Processing
You have the right to request that Tealive88 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, or where processing is unlawful but you do not wish for the data to be deleted.
Right to Data Portability
Where processing is based on your consent or the performance of a contract, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted directly to another controller where technically feasible.
Right to Object
You have the right to object to the processing of your personal data where it is based on Tealive88's legitimate interests. You also have the absolute right to object to processing of your data for direct marketing purposes at any time, without needing to provide a reason.
Right to Withdraw Consent
Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing that occurred prior to the withdrawal. You may withdraw marketing consent at any time through your account settings.
To exercise any of the above rights, contact our support team by live chat or email at [email protected]. We may request proof of identity before processing your request. We will respond within 30 calendar days.
14 Children & Minors
The Tealive88 platform is strictly for adults aged 21 and above. We do not knowingly collect personal data from any person under the age of 21. If we become aware that personal data has been submitted by or on behalf of a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has provided their data to Tealive88, please contact us immediately at [email protected].
Age verification is a mandatory component of the KYC process at Tealive88. No member may access real-money gaming or betting services until their age has been confirmed as 21 or above through identity document verification.
15 Third-Party Links and Services
The Tealive88 platform may contain references to or integrations with third-party services, including payment gateways. Tealive88 is not responsible for the privacy practices of any third-party service provider. We encourage you to review the privacy policies of any third-party services you interact with in connection with your Tealive88 account, particularly the privacy policies of your chosen payment providers such as Touch 'n Go eWallet, Boost, GrabPay, or your bank.
16 Policy Amendments
Tealive88 reserves the right to update or revise this Privacy Policy at any time. Material changes will be communicated to registered members by email or via a prominent notice on the platform prior to the changes taking effect. The "Last Updated" date at the top of this document will be revised to reflect the date of the most recent update.
Your continued use of the Tealive88 platform following the effective date of any amendment to this Privacy Policy constitutes your acceptance of the revised policy. If you do not accept the revised policy, you must cease using the platform and may request account closure in accordance with the account closure procedures set out in our Terms and Conditions.
17 Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or to the personal data Tealive88 holds about you, please contact us through the following channels:
- Live Chat: Available 24/7 via the platform — average response time 3–5 minutes
- WhatsApp: Available 24/7 — details provided in your account dashboard
- Email: [email protected] — please include "Privacy Request" in the subject line
- Languages: Support available in English, Bahasa Melayu, and Mandarin (中文)
We are committed to resolving all privacy-related inquiries fairly and promptly. For formal data subject access requests, please allow up to 30 calendar days for a full response. We may request proof of identity before processing requests involving access to, correction of, or deletion of personal data.
This Privacy Policy is effective from 1 January 2026 and supersedes all prior privacy notices published by Tealive88. It should be read together with our Terms & Conditions and Responsible Gambling Policy.